FAQ
Will it work with my Smartwatch?
Our straps are compatible with Samsung smartwatches with a 20mm pin: Samsung Galaxy Watch 4, Galaxy Watch 4 Classic, Galaxy Watch 5, and Galaxy Watch 5 ProWill it fit my wrist?
With a simple, stainless steel pin-and-tuck buckle, each of our watch bands is designed for a comfortable, universal fit on most wrists – our bands fit wrists ranging from 5.5"- 8.2" (13-22cm), which accommodates most wrist sizes.
How do I get access to the Watch Faces?
Each strap comes with access to digital content for your Samsung smartwatch, taking your wearable experience to a whole new level. Simply scan the QR included in the packaging to access the MobyFace app in the Google Play Store and install the app on your phone. Make sure the app is also installed on your smartwatch as a watch face app. You'll find the QR-code in our warranty leaflet, located under the foam packing that your strap came in, just pull up the black ribbon inside the box to easily find it!
Android version 7.0+ is required for our mobile app to be installed on your device.
Our watch app will only work with Samsung smartwatches using Wear OS 2+. It is not compatible with Tizen-based Samsung watches.
Do I have to take any precautions while wearing the strap?
Our straps are made from high quality, sweat and UV-resistant silicone, so they’re designed for intensive use and intended to be worn all day. Just be sure to have secured the lugs and pins to your watch – you should hear it click! – as our warranty does not cover any damages to any watch you use our straps with.
How do I care for my band?
Our bands clean up well with soap and water if they get dirty (more instructions included in the box). To keep your MobyFox band looking as good as possible for as long as possible, we do suggest avoiding excessive exposure to hand sanitizer, which can affect the longevity of the printed design.
