Our logistics partners have been awesome during this time, even with the COVID restrictions we are observing & implementing. Needless to say we do however expect delivery delays.  If you place an order with us your product will be held for you, although we expect shipping delays of at least 2 weeks given the latest measures we’ve put in place.  Obviously the situation is fluid, and for any open orders we will keep you fully informed of any improvement or further expected delays, & at any point before your order ships we can do a full refund if you get tired of waiting. Drop us a line at support@mobyfox.com if you have any doubt.

Straps

Our straps are compatible with all current Apple Watch models (Series 1, 2, 3, 4, 5, 6, 7 and SE).

They will fit both large and small Apple Watches (38/40/41mm and 42/44/45mm) right out-of-the-box, and any Android-based smartwatch with a 22mm pin.

We also manufacture watch bands for the Gabb Watch and Gabb Lite watch products.

Our bands fit wrist ranges of 5.5"- 8.2" (13-22cm) - this accommodates majority of wrist sizes.
Drop us a line at support@mobyfox.com if you have any doubt.

One watch strap and two sets of connector lugs (one set for large & one for small Apple Watch sizes).

We also include warranty info, terms & conditions, and a QR-code to access exclusive digital Watch Face collections.

** Your QR code is under the black foam packaging. Lift the small tab to reveal your QR code.

High quality silicone that is hypo-allergenic. That said; almost nothing is 100% allergenic so please pay close attention to how your skin reacts to your strap in the first days of wearing it, and if you have any problems let us know, or return it to us for a full refund!  We have also tested for UV, sweat, general use, and worked to make our products as durable as possible for ongoing daily use. We believe they are more than robust enough to handle you, and your Apple Watch!

If your product does not work or is damaged for any reason, you can either bring it back to your retailer for a replacement (or money back), or you can drop us a line at support@mobyfox.com  and we will sort you out. Let us know within 30 days, then ship it back to us for a replacement or your money back.

We offer a one-year warranty against defective product (details included in the box and also available here on the site), where we will ship you a replacement strap.  Just send the damaged product back to us and we will get a new one back to you asap.  Drop us a line at support@mobyfox.com  and we will get it done!

Yes! We publish the license and copyright details of everything we do, and any branded product you see is based on official partnerships we have with the brands in question.

We have an App called MobyFace which you can download for free on the Apple Store.  This App has tons of free Watch Face collections. Even without one of our straps you can download and start using the MobyFace App today. 

With our branded straps you will receive a QR-code inside the box.  

** Your QR code is under the foam packaging. Lift the small tab to reveal your QR code.

In the MobyFace App you will see a QR-code icon in the top right-hand corner, simply click it, point the screen at the QR-code, and a matching collection for your strap will appear in your collections inside the MobyFace App.  You can then install any of the Watch Faces in that collection on your Apple Watch. You can find more information at mobyfox.shop/mobyface

Watch Faces

Simply go to the App Store, search for "MobyFace", click download and you'll be ready to go! 

When trying to use the MobyFace App for the first time you might encounter the following error "Can't find your iCloud account. To sync & save your strap images you need to login to iCloud at Settings/iCloud". MobyFace requieres iCloud access so we do not need to create a proprietary account system (all your info is still managed by Apple, not by us, so it is safer & more comfortable for you). This means you need to have iCloud enabled on your iPhone, the "iCloud drive" feature enabled as well, and finally allow MobyFace to synchronize with your iCloud drive. This is all done in the Apple ID Banner you should see at the top when you open your iPhone "Settings" menu. If everything is properly configured and yet the app does not work, please reach us at support@mobyfox.com so we can help and try to find out what is wrong

We publish our App & content in almost 200 countries, and with official content unfortunately sometimes rights for all countries take time. If you can't see a particular collection inside MobyFace, it means the content is not currently available in your location. We are working to release more content ASAP, just drop us a note at support@mobyfox.com & we'll be more than happy to let you know more!

Open the MyGabb app, select your child's profile, and click on the MobyFace home section. From there you can select any one of the 10 included Watch Faces to customize your new Gabb Watch. Click "Unlock,"
Scan the QR Code provided in the Gabb Watch band packaging, and tap to select up to three (3) of the unlocked Watch Faces to add to your child's device. These new designs will be added directly to your child's custom Watch Face palette.

Shop

Simply go to mobyfox.shop, browse our products, and follow the on-screen instructions for payment and shipping information..

No problem, just drop us a line at support@mobyfox.com and we will sort you out. You can return the strap (in original condition and in original packaging) within 30 days for a full refund.  

Drop us a line at support@mobyfox.com and we will get back to you asap to figure out what’s going on.

Customer support

We will do our best to answer you ASAP, but sometimes it may take us a day or two to come back to you - please bear with us!!

+1 650 3517913

Send a message

We’re always happy to answer any of your questions or concerns. You can send us an email to support@mobyfox.com